FAQ

What is SnarkBox?

SnarkBox is a monthly subscription service for cross stitch with attitude, by MyCatHatesYouShop.com.

What comes in my SnarkBox?

The Basic Bitch and Total Smart Ass levels of SnarkBox both come with an original cross stitch kit and an original printed cross stitch pattern by MyCatHatesYouShop.  They also both come with a sticker featuring one of the MyCatHatesYouShop cross stitch designs, or a similar original design.  The Total Smart Ass SnarkBox also includes a small cross stitch project, gift, or accessory and an embroidery hoop, backing felt, and finishing instructions for the included kit.

The Cyber Crush level of SnarkBox is entirely digital. Each month, subscribers will get access to digital PDF downloads of the two SnarkBox designs for that month, plus a bonus featured MyCatHatesYouShop classic design. (Please note, the third pattern cannot be chosen, but will be a featured selection each month.)

How it works

You choose which level of SnarkBox you want: The Cyber Crush, The Basic Bitch, or The Total Smart Ass.  Then, choose your subscription length: Monthly, 3 Month, or 6 Month (The Cyber Crush is only available monthly).  Lock in lower prices by choosing a longer subscription length (subscriptions renew automatically unless canceled).

Which box will I get when I subscribe?  When will my boxes ship?

Your subscription will start with the next month’s box by default.  New boxes ship monthly by the 10th.  For example, if you subscribe any time between January 1st and January 31st, your subscription will begin with the February box, shipped by February 10th.  If you would like to change which box you start with, please Contact Us to inquire about availability.

Cyber Crush subscriptions start right away. You will receive an email with the current month’s PDF patterns within about 3 days. You’ll receive new patterns each month by the 10th.

Can I upgrade/downgrade my subscription?

Yes, you can change your subscription level at any time by accessing MyAccount and clicking on My Subscription.

Can I skip a box?

Yes, you can Contact Us to request to skip a box.  Your monthly billing will continue, and you will receive a credit for the skipped box.  Just Contact Us when you’d like to use your credit.

Can I return items?

Unfortunately, no.  All SnarkBox sales are final.  Items will only be eligible for replacement if they arrive damaged or defective.  Please Contact Us if you have any problems with your items.

Do subscriptions end after the selected time period?

No, all SnarkBox subscriptions renew automatically unless they are cancelled.  Please be sure to Contact Us to cancel your subscription if you do not want it to renew.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time by accessing MyAccount and clicking on My Subscription.

Please note: if you cancel your subscription after you have been billed for the next box, you will still receive that box and your cancellation will be effective after that box.

Can I give a gift subscription?

Absolutely.  Just Contact Us after you place your order to let us know it’s a gift and give us the recipient’s information. If you would like a gift message included, please let us know!

Do you offer international shipping?

We do!  But please keep in mind that we are not responsible for delays in customs.  We cannot offer tracking on international orders, and the recipient will be responsible for any duties, taxes, or fees.

I’ve never cross stitched before? Where do I start? Is it hard?

I like to call cross stitch a “gateway craft”: it’s very easy to learn, quickly becomes addictive, and can lead to more advanced crafting. All of my patterns and kits come with illustrated instructions, and these are often enough for complete beginners. I have made a few tutorial videos which you can watch on my How-to page. You can also always Contact Me with your questions.

Can I sell the things I make with your patterns?

No, please don’t. Please understand that these patterns take a lot of work to design and produce. They are for personal use only, which means no part of the patterns can be copied, shared, distributed, or sold. It also means that items made using the patterns can not be sold. You are very welcome to use the patterns to make gifts. But please don’t sell my stuffs.

I do love to see your finished stitches on social media! Please credit MyCatHatesYouShop.com when you share and tag @mycathatesyoushop if it’s on Instagram.